Frequently Asked Questions
We know choosing and managing your internet and communication services can come with questions. This FAQ is designed to provide quick, clear answers to the most common questions about Baldwin LightStream services, installation, and support. If you need additional help or cannot find what you are looking for, our local team is always happy to assist.
What do I do if my service is out?
If your service is interrupted, first check that all cables are securely connected and try restarting your modem or router.
If the issue continues, you can submit a support ticket through your online SmartHub account for faster tracking and updates. You may also contact our support team at 800-680-2641 to report an outage or get assistance.
Help is available 24/7 for technical issues and outage reporting.
How do I sign up for service?
You can sign up by visiting our website and selecting the residential service that fits your needs, or by calling our customer service team. A representative will help you confirm availability, choose a plan, and schedule installation. For business services, please contact our office (715-684-3346)
Do you serve my area?
Baldwin LightStream serves communities and business parks in St. Croix County, WI, including Baldwin, Woodville, Hammond, Roberts, Hudson, Troy, River Falls, and Warren.
Availability can vary by location, but our online application will quickly let you know if service is available in your area. You’re also welcome to contact our office directly with your address for personalized assistance.
Do I need a modem or router?
A compatible router is required for Wi-Fi service, routers are included with most service plans. Baldwin LightStream offers managed Wi-Fi options that include professional-grade equipment, security features, and whole-home coverage. Our team can help you decide whether to use your own equipment or one of our managed solutions.
What do I need to do if I’m moving?
If you’re moving, contact us as soon as possible to schedule a transfer or disconnect of service. We will help determine if service is available at your new address and coordinate installation to minimize downtime.
Is there a data cap?
No. We don’t impose data caps on internet service, so you can stream, work, and browse without worrying about overage charges.
How long does installation take?
Installation times vary depending on location and service type, but most standard installations are completed within a few hours. Our team will review expectations with you when scheduling your appointment.
Are there installation or setup fees?
Installation and setup fees may apply depending on the service and promotions available at the time. Any applicable costs will be clearly explained before your service is scheduled.
Is your service better than satellite internet or other options?
Yes. Fiber-optic internet offers faster speeds, lower latency, greater reliability, and better performance than satellite or DSL services. Fiber is ideal for streaming, gaming, remote work, smart homes, and multiple connected devices without weather-related slowdowns.